Our 90-Day Money-Back Guarantee ensures your satisfaction. If you're not pleased with the results, let us know within 90 calendar days of receiving your order, and we'll issue a full refund. If the product is reported as defective or faulty, we may request additional information. Customers cover the cost of shipping for returned items. Refunds are not issued for packages refused or returned to an address not confirmed by our company. For any issues or concerns, please email support@nooro-us.com.